Airbnb Is Hiring Remote Complex
Claims Managers in the US & Canada
Airbnb has live Complex Claims Manager openings on its official careers site — one based in the United States (Req 8153094) and one in Canada (Req 8152131), both listed as "Live and Work Anywhere" remote roles within Airbnb's AirCover team. What the job involves, who it is for, and how to apply on the legitimate channel.
Contents
1. The Role at a Glance 2. What You'll Do 3. What You'll Bring 4. How to Apply 5. How to Verify the Posting Is Real 6. Frequently Asked QuestionsThe Role at a Glance
These are live openings on Airbnb's official careers portal. The key facts, straight from the listings:
- Company — Airbnb (AirCover team).
- Role — Complex Claims Manager.
- Requisition IDs — 8153094 (United States) and 8152131 (Canada).
- Location — US or Canada, "Live and Work Anywhere" (remote-capable).
- Department — Operations / AirCover.
- Posted — Live at
careers.airbnb.com/positions/as of September 2026.
AirCover is Airbnb's protection product for its community of hosts and guests — the team responsible for being there when a reservation doesn't go as planned. The Complex Claims Manager sits at the center of that work: identifying, investigating and managing risk and mitigation strategies for the largest and most complex claims on the platform.
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Browse the Directory →What You'll Do
Based on Airbnb's live posting, the Complex Claims Manager role centers on:
- Large-loss management — identify, investigate and manage Complex and Large Loss claims, safeguarding the integrity of the AirCover platform.
- Insurer engagement — lead Large Loss claim reviews with insurers monthly or quarterly, managing coverage and reserve issues that could impact Airbnb and its captive.
- Resolution planning — craft Resolution Plans for Complex and Large Loss claims, driving carriers and third-party administrators (TPAs) toward resolution.
- Cross-functional partnerships — work with Legal, Global Crisis Management, Trust, brokers, insurers, outside counsel and TPAs on coverage issues and settlement authority.
- Risk intelligence — identify risk gaps and deliver improvements with the Trust team, Safety team, Product Management, Policy and Privacy/Legal.
- Mentorship — coach L6/L7 Host Damage and Host Liability Protection specialists on complex claims.
- Compliance — ensure claims handling complies with company policies and legal requirements.
What You'll Bring
The listing asks for:
- Experience — 10+ years of insurance claims coverage and litigation experience, with an emphasis on liability and property.
- Policy knowledge — strong insurance policy experience and understanding of casualty and property policies (preferred).
- Negotiation — proven ability to negotiate skillfully with internal groups, insurers, brokers and TPAs.
- Analytical skill — strong problem-solving and the ability to analyze large data sets and draw sound conclusions.
- Communication — clear verbal and written communication for diverse audiences, plus presentation at monthly, quarterly and annual business reviews.
- Education — BA/BS in a business or technical field preferred.
- Flexibility — ability to be on call and/or work weekends and evenings.
Note on sponsorship: Airbnb runs formal visa sponsorship programs for eligible roles in the US and other markets. Whether either requisition sponsors depends on candidate profile and market — ask the recruiter directly before progressing or relocating.
How to Apply
Apply only through Airbnb's official careers site — the legitimate channel for these requisitions:
- United States — careers.airbnb.com — Complex Claims Manager, Req 8153094
- Canada — careers.airbnb.com — Complex Claims Manager, Req 8152131
- Browse all roles — careers.airbnb.com/positions
Airbnb never charges application, interview or training fees. If someone asks you to pay to apply for this role, it is a scam.
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Browse the Directory →How to Verify the Posting Is Real
Big-brand remote roles are a favorite target of job scammers. Run this checklist before sharing anything:
- Check the domain — real Airbnb applications live on
careers.airbnb.comor theairbnb.comdomain family. Anything else is fraud. - Match the Req ID — the US role is 8153094 and the Canada role is 8152131. Search the exact number on the careers site; if it does not resolve, the posting you are reading is fake.
- Never pay to apply — Airbnb does not charge application, interview, or "training" fees. Any request for payment is a scam.
- Watch for off-platform moves — a recruiter who immediately moves you to WhatsApp or Telegram instead of a corporate email address is running a fraud operation.
- Verify before you send documents — ID and salary-proof copies belong after an offer, not before an interview.
The full red-flag framework lives in our visa sponsorship scam checklist — the same rules apply to any big-brand hiring news.