Minted Is Hiring Seasonal Customer
Service Representatives (Remote, US)

The Role at a Glance

This is a live opening on Minted's official careers portal. The key facts, straight from the listing:

• Company — Minted (premium design marketplace for stationery, art, and home).
• Role — Seasonal Customer Service Representative — 2026 (Mid-Atlantic & Midwest).
• Locations — Remote (must reside in one of 23 eligible states), with hub cities including Kansas City, MO; Raleigh, NC; Green Bay, WI; Minneapolis, MN; Little Rock, AR; Wichita, KS and Chicago, IL.
• Type — Remote, seasonal, starting September through December 2026.
• Pay — market-based by location tier: $19.19/hr (Geo 2: Washington DC, Chicago, Seattle, Austin, Atlanta, Portland) and $17.62/hr (Geo 3: other eligible locations).
• Team — Seasonal Customer Service, reporting to a Team Supervisor.

Because Minted's products are handcrafted and customized, its customer service team resolves nuanced pre- and post-order issues — not scripted first-line calls. The role runs on a set schedule with some evenings and weekends, since Minted serves customers 7 days a week.

What You'll Do

Based on the current listing, Seasonal Customer Service Representative work centers on:

• Omni-channel support — handle phone, email, live chat and social media interactions with a high degree of ownership and warmth.
• Unscripted problem-solving — resolve unique customer concerns, custom product inquiries and fulfillment challenges without relying on a rigid script.
• Multi-system workflows — cross-reference order information, check custom design files, verify inventory tools and process order adaptations on the fly.
• CRM documentation — record interactions thoroughly and accurately in Salesforce or another advanced CRM while following data policies.
• Feedback loop — flag operational errors or platform friction points to Customer Service leadership to improve the customer journey.

What You'll Bring

The listing asks for:

• Education — a Bachelor's degree or equivalent work experience.
• Language — effective verbal and written English is required.
• High-end customer experience — accountability for fully owning and solving customer problems, with extra problem-solving and creativity.
• Inbound contact volume — comfort with contact queues, keeping yourself available for inbound contacts and moving between them quickly.
• Design/fulfillment familiarity — experience with photo printing, design files and Fulfillment is a plus.
• CRM tools — experience with omni-channel platforms like Salesforce, Zendesk (SF, ZD...) is valued.

Note on sponsorship: This seasonal role requires residence in one of the listed U.S. states, so it is not set up to be a visa-sponsorship vehicle. WorkRemotelyNow covers it because it is a real, verifiable remote hiring announcement — for sponsorship-track roles, filter a separate directory search.

How to Apply

Apply only through Minted's official careers channel — the single legitimate path for this posting:

• Direct link — jobs.lever.co/minted — Seasonal Customer Service Representative 2026
• Browse all Minted roles — jobs.lever.co/minted

Minted never charges application, interview or training fees. If someone asks you to pay to apply for this or any seasonal role, it is a scam.

How to Verify the Posting Is Real

Seasonal remote service roles are a favorite target of job scammers. Run this checklist before sharing anything:

1. Check the domain — real Minted applications live on jobs.lever.co/minted or the minted.com domain family. Anything else is fraud.
2. Match the posting — the role title and "September–December 2026" dates must resolve exactly on the Lever page; if the listing you are reading doesn't, it is fake.
3. Never pay to apply — Minted does not charge application, interview, or "training" fees. Any request for payment is a scam.
4. Watch for off-platform moves — a recruiter who immediately moves you to WhatsApp or Telegram instead of a corporate channel is running a fraud operation.
5. Verify before you send documents — ID and document copies belong after an offer, not before an interview.

The full red-flag framework lives in our visa sponsorship scam checklist — the same rules apply to any hiring news.

Frequently Asked Questions