ecobee Is Hiring Remote Customer Support
Specialists in Canada — CA$23.07/hr

The Role at a Glance

This is a live opening on Generac's official careers site for the ecobee brand. The key facts, straight from the posting:

• Role — Customer Support Specialist (Technical Support team)
• Company — ecobee, a subsidiary of Generac Power Systems since 2021
• Requisition ID — JR12352
• Location — Remote within Canada (Toronto, ON / Vancouver, BC)
• Job type — Full-time, fully remote
• Pay — CA$23.07/hour, plus full benefits
• Support channels — phone, email, and chat

This is an entry-level-friendly support role: previous customer service experience in food service, hospitality, or retail counts. Even better — the first 8 weeks are a paid, remote training program, so you don't need a technical background to start.

Pay, Shifts & Benefits

The posting discloses compensation upfront — a rarity in support hiring and a strong legitimacy signal:

• Hourly rate — CA$23.07/hour, full-time (5 shifts/week with 2 consecutive days off).
• Shift window — Monday–Friday 7:45AM–11:30PM ET; Saturday–Sunday 8:30AM–9:30PM ET.
• Availability — this is a 7-day operation, so weekends and holidays are in scope; your schedule depends on business needs.
• Benefits — medical, dental, and vision; life and long-term disability; flexible spending and health savings accounts; accrued paid time off; paid holidays (10 for Ontario, 11 for British Columbia); and RRSP retirement benefits.
• Equipment — fully remote team members get the equipment they need, shipped to them (per the ecobee careers page, remote onboarding is done over video).

CA$23.07/hr works out to roughly CA$48,000/year before overtime on a 40-hour week — a solid, transparent entry wage for remote Canadian support work, posted by the employer itself.

What You'll Do

From the official posting:

• First-line support — be the first point of contact for ecobee's "Smart Owners," and diagnose technical and non-technical issues through phone, email, and chat.
• Product guidance — help customers install ecobee devices and answer software and energy-usage questions.
• Energy advocacy — guide customers on setup choices that deliver comfort and energy savings.
• Documentation — listen to and document every Smart Owner interaction on the spot.

Expect some requests to be fairly technical — one day it's installing a thermostat, another it's a software or energy-usage question. That's exactly what the 8-week paid training prepares you for.

What You'll Bring

ecobee's stated requirements are deliberately broad:

• Customer service experience — food service, hospitality, retail, or similar is a must; you solve problems on the spot.
• Communication — superior verbal and written skills across phone, email, and chat, with a friendly, accessible style.
• Multi-tasking — proven ability to juggle tools and systems while resolving inquiries.
• Self-sufficiency — you search for and find answers independently using available knowledge and resources.
• Tech appetite — eagerness to learn and adapt to new technology, with a basic grasp of smart-home devices, home automation, and virtual voice assistants.
• Bonus — fluency in Spanish is an asset (not required).

Visa note: this role requires the right to work in Canada — the posting is remote within Canada and does not advertise sponsorship. If you need sponsorship, confirm directly with the recruiter in your first call. Always verify before relocating or switching jobs.

The Interview Process

The posting lays out a two-step process:

• Step 1 — a ~30-minute call with Talent Acquisition.
• Step 2 — a 1-hour virtual final interview: 50 minutes of Q&A about your skills and experience, plus a 10-minute role-play exercise simulating customer questions on technical topics (the topics are shared ahead of time).

The hired candidate must complete a background check. Total process is light and fully virtual — no in-person rounds, no travel.

How to Apply

Apply only through Generac's official careers site — the single legitimate channel for JR12352:

• Direct link — careers.generac.com — Customer Support Specialist, JR12352
• Browse all ecobee roles — careers.generac.com — Careers at ecobee

There is never an application fee. If anyone asks you to pay for an application, interview, or "training placement," it is a scam — this role's training is paid by ecobee, not you.

How to Verify the Posting Is Real

Remote support roles are a favorite target of job scammers. Run this checklist before applying anywhere:

1. Check the domain — real ecobee/Generac applications live on careers.generac.com. Anything else is fraud.
2. Match the Req ID — this role is JR12352. Search that exact number at careers.generac.com; if it doesn't resolve, the posting you're reading is fake.
3. Never pay to apply — the employer pays for training, never the applicant. Any "fee" request is a scam.
4. Watch for off-platform moves — a recruiter who immediately moves you to WhatsApp or Telegram instead of a corporate email is running a fraud operation.
5. Verify before you send documents — ID and proof documents belong after an offer, not before an interview.

The full red-flag framework lives in our visa sponsorship scam checklist — the same rules apply to any hiring news.

Frequently Asked Questions